Warranty Policy

Our Promise: 1-Year Warranty on Waterproof Jewellery

We stand by the quality of our demi-fine pieces, offering a 1-year warranty against tarnishing or plating discoloration.

Coverage Details
Warranty Period 1 Year
Covered Issues Tarnishing or plating discoloration
Compensation 25% of product’s invoice value as store credit
Store Credit Validity 6 Months
Store Credit Conditions Non-refundable and non-transferable


Our Promise: 6-Month Warranty on Modern Mangalsutras

At Elinor Jewels, we stand by the quality of our Modern Mangalsutras. We offer a 6-month warranty specifically for this category.

Warranty Aspect Details
Warranty Period 6 Months
Applicable Products Modern Mangalsutras only
Covered Issue Tarnishing
Warranty Type One-time replacement
Replacement Limit Applicable only once per product


Warranty Conditions:
* The product must be in proper physical condition
* Warranty is valid only for tarnishing, not for any other issues
* Once the mangalsutra is replaced, it will not be replaced again under warranty


What’s Not Covered:

  • Surface scratches, fading due to improper care, or regular wear & tear
  • Breakage, accidental damage, or forceful impact
  • Loss of chain, beads, stones, or any parts
  • Repairs, alterations, or modifications done by any other jewellers
  • Lock and extension are not included



Bundle Product Warranty

We are committed to delivering jewellery that is stylish, durable, and made for everyday wear. Our bundle offers come with a special 14-day warranty, designed to give you complete peace of mind.

Coverage Details
Warranty Period 14 Days from delivery date. 
Covered Issues Tarnishing (green marks)
Stone or embellishment loss
Breakage due to manufacturing defects
Coverage Limit Applicable to any 2 products per bundle order only
Resolution Replacement (subject to availability)
or
Store credit equivalent to the product value
Claim Requirements Order ID with clear images/videos must be shared
Claims must be raised within 14 days
Response time: 24–48 hours
Usage Guidelines Avoid water, perfumes, and chemicals
Store in a dry, airtight space
Remove before showering, swimming, or workouts
Exclusions
  1. Free gifts included with the order
  2. Clasps, locks, and earring backings (functional plating may wear faster)
  3. Accidental damage or improper handling
  4. Missing parts not reported within 24 hours
  5. Normal wear and tear (scratches, fading)
  6. Exposure to moisture, sweat, or chemicals
  7. Repairs/modifications by third-party jewellers
  8. Skin Reactions (as these vary based on individual skin sensitivity and are not considered product defects)
Fair Use Policy Repeated or excessive claims
Intentional damage or misuse
Unverifiable or suspicious requests

We stand behind the quality of our products and aim to make your experience seamless and worry-free. If something goes wrong, we’ll work to resolve it quickly and fairly.